IntoClouds is built and run by a team of engineers in Chișinău, Moldova. Not a call center, not a ticket queue: a bot in Telegram takes your request so nothing gets lost, and an engineer who works on this platform picks it up.
We keep no office hours. If your server goes down at 3am on a Sunday, write to us at 3am on a Sunday. Someone will work on it then, not on Monday morning. That commitment is written into our Terms, not just onto this page.
To be precise about what it covers: an outage — your server, DNS or mail not working — gets an engineer up at any hour. “Which plan should I pick” is answered during reasonable hours, and we’d rather tell you that than quietly leave you waiting. We don’t publish a response time in minutes for either, because we won’t print a number we can’t hold to.
If you’re not sure IntoClouds is the right fit for what you’re building, ask us before you pay for anything. We’d rather tell you it isn’t than have you find out three months in.